My Experience

Yosh Hospatility LLC

Dec 2023 - Present

* Strategic IT Partnership – Work with department heads to spot technology opportunities that streamline operations and boost productivity across the business.

* Executive Reporting & Stakeholder Communication – Provide concise, data-driven updates to senior management on project health.

* Digital-Transformation Leadership – Plan and deliver cloud migration, automation, and major system-upgrade initiatives, ensuring minimal downtime and clear ROI.

* End-to-End Asset & Budget Control – Own the full IT-asset lifecycle (procurement, ITAM updates, provisioning, refresh) and keep budgets, vendor contracts, and cost-optimization targets on track.

* Security – Enforce endpoint-protection strategy with ESET & Trend Micro, coordinate regular patching, and manage MDM / Apple Business Manager policies.

* Service Operations Management– Supervise day-to-day L1/L2 support activities, printer services, and user-access requests, maintaining SLA adherence and knowledge-based accuracy.

* Cloud & Infrastructure Administration – Act as Azure and Google Cloud admin; manage Exchange Server, Active Directory, file servers, and MailStore archiving while upholding governance and compliance standards.

* Network & Perimeter Control – Lead firewall/VLAN/SSID configuration, Netgear portal administration, CCTV monitoring, and physical-access control to align with security policies.

* License & Compliance Governance– Track software entitlements, coordinate audits, and ensure full legal compliance on all platforms.

* People Enablement & Onboarding – Deliver engaging end-user training, mentor junior technicians, and orchestrate seamless onboarding—accounts, devices, and orientation—for every new hire.

E& Cloud 

July 2019– Des 2023

1.  provide day-to-day onsite technical support.
2.   Perform daily operational checklist to confirm the operational readiness.
3. Managing daily IT tickets.
4. Administrating Office 365, Active Directory, Administrating G-Suite, Azure, and Microsoft MDM.
5.  Managing ESXI and Virtual machines. 
6.  Performing Windows Server (2016/2012) installation, administration & configuration.
7. Administer and support network operations Cisco switches, Routers and Meraki.
8.  Assets management,
9.  Train end-user on a new technology or software.

ADCB Bank

May 2016 – July-2019  

1.  Serving as the first point of contact for customers seeking technical assistance over the phone.
2.  troubleshooting through diagnostic techniques and pertinent questions.
3.  Determining the best solution based on the issue and details provided by customers.

Landmark  

Feb 2014– Mar 2016

1.  Listen to customers’ concerns, issues, and questions.
2. Resolve customers’ concerns and answer customers questions.
3. Maintain a positive attitude and calmly respond to customers’ complaints.
4. Open new customer accounts.

ICONNECT SOLUTION  

Nov-2013 – feb-2014

1. Install and configure software and hardware.
2. Set up accounts and workstations.
3. Monitor performance and maintain systems according to requirements.
4. Troubleshoot issues and outages.
5. Upgrade systems with new releases and models.
6. Develop expertise to train staff on new technologies.
7. Testing All type test for BTs (SSV – router – cluster – benchmarking –special test)
8. Test for all system (GSM – CDMA – WCDMA)